For Kurti & Saree
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your items must be unopened, in their original packaging, and unused.
To start a return, please contact us at dhemurglobalpvtltd@gmail.com.
All returns must be sent to the following business address:
101, 21-N Sanchar Nagar Extension,
Kanadia Road, Indore,
Madhya Pradesh – 452016, India
Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.
You may contact us anytime for questions regarding returns at dhemurglobalpvtltd@gmail.com.
Return Method
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Your option to send us your return: By Mail
Return Shipping Labels
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Defective Product: Download and Print
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Customer Remorse: Download and Print
Fees for Return or Refund (India)
Damages and Issues (Defective Products)
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong product.
For defective product returns:
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Shipping Fee: INR 0.00
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Restocking Fee: INR 0.00
You will receive free return shipping for defective items.
Customer Remorse
If you purchased an item by mistake or no longer need it, please contact us immediately so we can evaluate the issue.
For remorse-based returns:
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Shipping Fee: INR 0.00
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Restocking Fee: INR 0.00
You will receive free return shipping for remorse returns as well.
Exchanges
The quickest way to get the item you want is to return the item you have. Once the return is accepted, you may place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you regarding approval.
If approved, you will be automatically refunded to your original payment method within 2–3 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at dhemurglobalpvtltd@gmail.com.
Contact Us
Business Address:
101, 21-N Sanchar Nagar Extension,
Kanadia Road, Indore,
Madhya Pradesh – 452016, India
Email: dhemurglobalpvtltd@gmail.com
Phone: +91 8101547187
For Jewellery
No Return Policy for Jewelry
We take great pride in the quality of our jewelry, and we want you to be delighted with your purchase. However, due to the nature of our products, we are unable to accept returns or exchanges once an order has been placed.
Please Note:
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All sales are final.
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We do not accept returns, exchanges, or cancellations once your order has been confirmed and shipped.
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We encourage you to carefully review your order and make sure all details, such as size, style, and quantity, are correct before confirming your purchase.
Exceptions:
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Damaged or Defective Items:
If your jewelry arrives damaged, defective, or if we sent the wrong item, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund for the damaged item at no extra cost to you. To qualify for this, we may ask for photos of the damaged item to help us evaluate the issue. -
Shipping Errors:
If you received an incorrect item due to our error, please notify us within 48 hours of receiving your order, and we will arrange for a free exchange.
How to Report an Issue:
If your item is defective or incorrect, please contact our customer service team at dhemurglobalpvtltd@gmail.com or call us at +91 8101547187 to initiate a return or replacement.
No Return for Change of Mind:
We do not accept returns or exchanges for any reason other than the issues mentioned above. If you change your mind about your purchase or order the wrong item, we will be unable to process a return or exchange.
Carefully Review Product Details:
Please ensure that you carefully review the product descriptions, sizes, and images provided on our website before making your purchase. Since our jewelry pieces are often custom-made or personalized, we cannot accept returns for items that do not meet your expectations in terms of style, color, or fit.
Refunds:
In the case of a defective or incorrect item, once we have received and inspected the return, a refund will be processed to your original payment method. Please allow 3-5 business days for the refund to be credited to your account.
Contact Information:
Customer Service Email: dhemurglobalpvtltd@gmail.com
Business Address:
101, 21-N Sanchar Nagar Extension,
Kanadia Road, Indore,
Madhya Pradesh – 452016, India
Phone: +91 8101547187